Q3: How many special promotions do you have and when?

A3: We organize sales and promotional events throughout the year, some at our shops, some in department stores. There are approximately 6 major promotions per year, though this number may vary. All will be announced through this website under "Special Events". Each special promotion is focused on a selected category of products. Also, do not miss Verasu Mid Year Sales in July and Verasu Grand Sales between 15 December and 15 January when most products are sold at very special prices. For these events, catalogs are sent to all registered customers at least 2 weeks in advance. To ask for a catalog, please click on Catalog Request. Finally check our Hot Promotion page for special web opportunities.

Q4: Is there a parking area for each Verasu branch? How is delivery handled
 
A4: Yes, all but Yaowaraj. As China Town (Yaowaraj) is always a very busy area, we recommend you to use a taxi. Every other shop has its own parking space or is conveniently located in a department store. At Wireless, we have only 50 spaces for customers.
For the delivery,Verasu offers Free delivery in Bangkok Metropolitan area if you spend more than 5,000 baht. If you spend less than 5,000 baht, we will charge you 200 baht for the delivery. For delivery in other regions of Thailand, we would arrange for transport and charge you at cost. 

Q5: What is your after-sales service policy? Does Verasu provide after-sales services, repair and maintenance plans? If so, where can customer contact your staff How's about customer who live upcountry?

A5: Our after sales service (Repair) Center is located at Verasu Ladprao branch (soi 134). However, you can deliver any failing device to other branches. Our staff will kindly send the product to our repair center which in turn will follow up with you. Bring your receipt or warranty card for evidence of purchase. Please be aware that products delivered directly to the Repair Center will normally be ready sooner. For customers who live upcountry, please send your parcel by registered mail together with a contact phone number, an email address and a copy of your warranty card to Verasu Ladproa branch, to the attention of our After-Sales department. When the parcel arrives, our technicians will check it and give you a status on the product by phone or email. Verasu guarantees all appliances for one year, under normal use and does not charge you for labor and spare parts on kitchen appliances with manufacturing defect. Please Contact us for special cases.

Q6: From which countries are Verasu products imported?

A6: For more than 30 years, Verasu has striven to bring you the most advanced and innovative products from around the world. Most products are from Europe like Germany with ABC, LEIFHEIT, SEVERIN, KARCHER, ROMMELBACHER, SOEHNLE, France with LUMINARC, STUAB and SCANPAN, Switzerland with KUHN RIKON,Italy with LA PAVONI. Some brands are imported from the US for instance MISTO, RIVAL and WESTBEND.

Q7: Are Verasu's prices higher than other shops?

A7: We are certain that our prices are not higher than other shops for comparable and equivalent products. We constantly check market prices and strive to provide the best value to our customers. Of course and for your own benefit, we would welcome any feedback on prices offered on the market. Please click on Contact us and let us know before making your decision. By the way, we also provide you with additional services such as installment plans in order to guarantee that you will most benefit from your purchase with us.

Q8: Any new exciting products at the moment?

A8: We are always striving to bring our customers the best value from around the world; innovation has been one of our key success factor since the beginning of Verasu. The retail of the first microwave ovens has been our first cornerstone in this continuous search for new technologies, more convenient, safe and practical products. Lately, we have been appointed the sole reseller of Scanpan, Pyrolux Cookware in Thailand. Pyrolux is the largest Danish manufacturer of aluminum cookware. All production is carried out in Denmark and bears all the hallmarks of "Danish Design". Leading consumer magazines in the US have time and again voted SCANPAN Ceramic Titanium the best non-stick cookware.

Q9: Some products are said to be guaranteed more than one year on their package, is this reflecting the service Policy of Verasu?

A9: Actually, this is a very important question as in general the policy of manufacturers does not apply to the reseller, thus the reseller / distributor does not apply the exact same warranty policy, especially in case of food and body scale. As per the local laws enforced by the Ministry of Commerce and Trade, scales can NOT be repaired in Thailand, thus products have to be sent back to their country of origin. In general, Verasu will provide a one year warranty, service and parts, on normal use of such device. For a particular product, more details can be asked through telephone or through email at askverasu@verasu.com